Service Specifications

This page lists terms, conditions, policies, and descriptions that apply to NEOED Services.

NEOED Service Agreements

All Services [purchased directly from NEOED] are governed by the terms and conditions of the NEOED Services Agreement most recently published prior to execution of an Ordering Document (unless you are a Federal customer in which case the NEOED Federal Services Agreement shall apply).

NEOED Service Agreement [NSA v011025]

Published January 10, 2025

NEOED Service Agreement [NSA v091024]

Published September 10, 2024

NEOED Service Agreement [NSA-v050724]

Published May 7, 2024
NEOED Service Agreement [NSA-v071423] Published July 14, 2023
NEOED Service Agreement [NSA-v040123]  Published April 1, 2023
NEOED Service Agreement [NSA-v032122]  Published April 1, 2022
NEOED Service Agreement [NSA-v020121]  Published February 1, 2021
NEOED Service Agreement [NSA-v012821]  Published January 28, 2021
NEOED Service Agreement [NSA-v121620]  Published December 16, 2020
NEOED Service Agreement [NSA-v120120]  Published December 1, 2020
NEOED Service Agreement [NSA-v111320]  Published November 13, 2020
NEOED Service Agreement [NSA-11022020]  Published November 4, 2020
NEOED Service Agreement [NSA-09012020]  Published September 1, 2020

NEOED Federal Services Agreements

All Services purchased by Federal Customers are governed by the terms and conditions of the NEOED Federal Services Agreement most recently published prior to execution of an Ordering Document.

NEOED Federal Services Agreement

Published January 10, 2025

NEOED Services Agreement for Customers of Resellers

Services purchased by Customer through a Reseller are governed by the terms and conditions of the NEOED Services Agreement Applicable to Customers of NEOED Resellers most recently published prior to execution of an Ordering Document (unless you are a Federal customer in which case the NEOED Federal Services Agreement shall apply).

Service Agreement for Customers of Resellers

Published January 10, 2025

Service Agreement for Customers of Resellers

Published September 10, 2024

Service Agreement for Customers of Resellers

Published May 7, 2024

Service Agreement for Customers of Resellers

Published July 14, 2023

 Service Agreement for Customers of Resellers

Published April 1, 2023

 Service Agreement for Customers of Resellers

Published March 21, 2022

 

NEOED Federal Services Agreements for Customers of Resellers

All Services purchased by Federal Customers are governed by the terms and conditions of the NEOED Federal Services Agreement for Customers of Resellers most recently published prior to execution of an Ordering Document.

Federal Services Agreement for Customers of Resellers

Published January 10, 2025

Product Addendum

 HRIS Addendum

Applies where Customer has ordered SaaS Applications or Professional Services related to: NEOGOV Core HR, NEOGOV Payroll, and NEOGOV Time and Attendance.

 PowerEngage Platform Addendum

Applies where Customer has purchased the PowerEngage Platform.

Vetted Addendum

Applies where Customer has purchased the Vetted Platform.

Other Addendum

Customer Data Processing Addendum

Applies where NEOGOV Processes Personal Data (as defined by the General Data Protection Regulation) on behalf of Customer. Customers may download and complete this Schedule following the instructions in the preamble of the DPA. Upon receipt of the validly completed DPA by Governmentjobs.com, Inc. at this email address, this DPA will become legally binding.

Professional Services Addendum

Applies where Customer has ordered professional services such as training, implementation, and customizations related to  the SaaS Applications.

AI Addendum

Applies only to the AI Tools provided to Customer by NEOED as part of the Services.

Additional Service Specifications

 NEOED Terms of Use

 NEOED Cookie Policy

 NEOED Privacy Policy