Service Specifications

This page lists terms, conditions, policies, and descriptions that apply to NEOED Services.

The agreements and addenda published on this page are incorporated by reference into the applicable Order Form and form part of the binding agreement between the Customer and NEOGOV. The applicable agreement version is the version published on this page as of the effective date of the applicable Order Form. In addition, certain products, services, or features may be subject to the supplemental product-specific addenda identified below, which apply automatically upon the Customer’s purchase, access, use, or enablement of the applicable products, services, or features.

NEOED Service Agreements

All Services purchased directly from NEOED are governed by the terms and conditions of the NEOED Services Agreement most recently published prior to execution of an Order Form (unless you are a Federal customer in which case the NEOED Federal Services Agreement shall apply).

NEOED Service Agreement [NSA v011025]

Published January 10, 2025

NEOED Service Agreement [NSA v091024]

Published September 10, 2024

NEOED Service Agreement [NSA-v050724]

Published May 7, 2024

NEOED Service Agreement [NSA-v071423]

Published July 14, 2023

NEOED Service Agreement [NSA-v040123] 

Published April 1, 2023

NEOED Service Agreement [NSA-v032122] 

Published April 1, 2022

NEOED Service Agreement [NSA-v020121] 

Published February 1, 2021

NEOED Service Agreement [NSA-v012821] 

Published January 28, 2021

NEOED Service Agreement [NSA-v121620] 

Published December 16, 2020

NEOED Service Agreement [NSA-v120120] 

Published December 1, 2020

NEOED Service Agreement [NSA-v111320] 

Published November 13, 2020

NEOED Service Agreement [NSA-11022020] 

Published November 4, 2020

NEOED Service Agreement [NSA-09012020] 

Published September 1, 2020

NEOED Federal Services Agreements

All Services purchased directly by Federal Customers are governed by the terms and conditions of the NEOED Federal Services Agreement most recently published prior to execution of an Order Form.

NEOED Federal Services Agreement

Published January 10, 2025

NEOED Services Agreement for Customers of Resellers

Services purchased by Customer through a Reseller are governed by the terms and conditions of the NEOED Services Agreement Applicable to Customers of NEOGOV Resellers most recently published prior to execution of an Order Form.

Service Agreement for Customers of Resellers

Published January 10, 2025

Service Agreement for Customers of Resellers

Published September 10, 2024

Service Agreement for Customers of Resellers

Published May 7, 2024

Service Agreement for Customers of Resellers

Published July 14, 2023

 Service Agreement for Customers of Resellers

Published April 1, 2023

 Service Agreement for Customers of Resellers

Published March 21, 2022

 

NEOED Federal Services Agreements for Customers of Resellers

Services purchased by Federal Customer through a Reseller are governed by the terms and conditions of the NEOED Federal Services Agreement Applicable to Customers of NEOED Resellers most recently published prior to execution of an Order Form.

Federal Services Agreement for Customers of Resellers

Published January 10, 2025

Product Addendum

The following addenda are incorporated into and form part of the applicable NEOED Services Agreement and the Services Agreement for Customers of Resellers (collectively, the “Agreement”). Each addendum applies automatically to the specific products, services, or features identified therein when purchased, accessed, used, or subscribed to by Customer under an Order Form. By executing an Order Form for, accessing, or using the applicable products or services, Customer agrees to be bound by the applicable addenda, each of which is hereby incorporated by reference into the Agreement as though fully set forth therein.

 HRIS Addendum

Applies where Customer has ordered SaaS Applications or Professional Services related to: NEOGOV Core HR, NEOGOV Payroll, and NEOGOV Time and Attendance.

 PowerEngage Platform Addendum

Applies where Customer has purchased the PowerEngage Platform.

Vetted Addendum

Applies where Customer has purchased the Vetted Platform.

Other Addendum

Customer Data Processing Addendum

Applies where NEOGOV Processes Personal Data (as defined by the General Data Protection Regulation) on behalf of Customer. Customers may download and complete this Schedule following the instructions in the preamble of the DPA. Upon receipt of the validly completed DPA by Governmentjobs.com, Inc. at this email address, this DPA will become legally binding.

Professional Services Addendum

Applies where Customer has ordered professional services such as training, implementation, and customizations related to  the SaaS Applications.

AI Addendum

Applies only to the AI Tools provided to Customer by NEOED as part of the Services.