Case Study
How Youngstown State University gave HR more time to focus on customer service
Youngstown State University used eForms to replace inflexible, generic software for HR forms. They now spend 90% less time on external funding renewals.
How NEOED Helped
Challenge
Routing Forms for Signatures Required a Lot of Admin Work
To transition off paper, Youngstown State University started using Adobe Sign to digitally route forms. But the software wasn’t flexible enough and HR had to manually setup the workflow every time they needed a signature.
Solution
Processes Automatically Kick Off Through the Defined Workflow
When employees need to review or sign a form, it automatically appears in their dashboard so they know exactly what to do. HR no longer has to manually setup processes behind the scenes anytime a form needs completing.
Proven Results
“Employees no longer need to setup reminders in Outlook because eForms kicks off the process for them and sends them a notification.”
Megan Massaro, Director of HR Operations & Technical Systems, Youngstown State University
Challenge
HR Generalists Spent Days Generating External Funding Renewals
When using paper, it took Youngstown State’s HR Generalists about three full days to generate and prepare externally funded renewal notices – keeping them away from other important work in the meantime.
Solution
HR Generalists Can Focus on Helping Employees Troubleshoot Issues
With eForms, externally funded renewal notices only take a few hours to prepare. This means HR Generalists have more time to focus on providing prompt and meaningful customer service to University employees.
See How NEOED Can
Work For Your Institution
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