Case Study
A Robust and Tailored New Hire Experience With Onboard
After years of being a NEOED Insight customer, Columbia Basin College added NEOED Onboard to their HR technology tools to bring their onboarding to the next level. The flexibility and customization tools get new campus employees oriented quickly.
Overview
Columbia Basin College (CBC) is a community college in Southern Washington. The school has just over 11,000 students. They previously used NEOED’s applicant tracking solution, but as a result of the pandemic realized they needed to rapidly modernize their onboarding process to address the needs of a remote workforce. Though a revamped, more automated onboarding process had long been on the minds of the human resources team at CBC, the pandemic made it impossible to put it off any longer.
How NEOED Helped
Challenge
Onboarding Wasn't Built for a Remote Workforce
Columbia Basin College had been considering a more automated onboarding process, but the shift to remote work made modernization urgent. HR needed a way to bring employees onboard remotely without compromising the new hire experience.
Solution
Bring Onboarding Into One Connected System
Because CBC already used NEOED Insight, adding Onboard gave HR an integrated transition from candidate to new hire without maintaining another separate system. The college could manage onboarding online while tailoring information and processes to different employee types and locations.
Proven Results
"Once we saw the system’s capabilities and functions, we knew immediately that adding it to our HR technology tools would take our onboarding to the next level."
McKenzie Caughey, HR Consultant, Columbia Basin College
Challenge
Orientation Information Was Hard to Find and Maintain
CBC's orientation process depended on a large physical binder that became an unwieldy emailed document when employees began working remotely. New hires often struggled to find what they needed, and HR had a cumbersome way to keep orientation materials current.
Solution
Give Every New Hire a Relevant, Accessible Orientation
CBC replaced the binder with its NEOWEEK portal, giving employees one place to access first-week information from anywhere and return to it later. HR can send forms before orientation, update content as it changes, and provide a more consistent experience across faculty, staff, student employees, and other employee groups.
See How NEOED Can
Work For Your Institution
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